Coronavirus Contingency Planning at Crown Utilities

DATE PUBLISHED: 26th MARCH 2020

I want to reassure you all that the safety of our customers and colleagues is our number one priority. The service we deliver is vital to keep you, our customers, safe, and connected in your homes and businesses.

During this difficult and challenging time for the UK, we are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.

It is important to me to offer you reassurance that we are continuing to deliver safe and reliable service to all our customers. We are following the guidance from the Government and putting extra safety precautions in place. We will continue to monitor the situation and update our guidance and working practices accordingly. Please note, we are now running on a reduced service team with limited employees available to answer calls.

We therefore ask that you only call us in the event of an emergency via our emergency line on 0330 123 0270.

You can however reach us by email on enquiries@crownutilities.co.uk.

If our contractors need to visit your home, site or property, you will need to inform us of the following:-

• Is there anyone in your property / site with a confirmed case of Coronavirus?
• Are you or anyone else in the property in self-isolation on medical advice or following contact with someone who has the virus?

We will continue to provide regular updates via our feeds here on our website.

I thank you for your cooperation.
Keeley Downing, Managing Director