Coronavirus Contingency Planning at Crown Utilities
DATE PUBLISHED: 26th MARCH 2020
I want to reassure you all that the safety of our customers and colleagues is our number one priority. The service we deliver is vital to keep you, our customers, safe, and connected in your homes and businesses.
During this difficult and challenging time for the UK, we are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.
It is important to me to offer you reassurance that we are continuing to deliver safe and reliable service to all our customers. We are following the guidance from the Government and putting extra safety precautions in place. We will continue to monitor the situation and update our guidance and working practices accordingly. Please note, we are now running on a reduced service team with limited employees available to answer calls.
We therefore ask that you only call us in the event of an emergency via our emergency line on 0330 123 0270.
You can however reach us by email on firstname.lastname@example.org.
If our contractors need to visit your home, site or property, you will need to inform us of the following:-
We will continue to provide regular updates via our feeds here on our website.
I thank you for your cooperation.
Keeley Downing, Managing Director
As a new home owner, property developer or business owner, it’s imperative that your gas meter installation is handled with profession, accountability and speed.
Before a meter can be installed, you will need to contact a licensed gas provider to set up your new gas connection. If you don’t have one in mind, don’t worry. Crown Utilities are experts in this field and will be able to ensure you find one that suits your needs. Call us today on 0845 340 4065 to speak to one of our friendly team.
Once you’ve chosen a gas provider and everything’s set up with them, it’s important that your meter is only installed by a registered company who installs meters to Ofgem guidelines.
Crown Utilities are the experts of gas meter installation. After examining your home and ensuring we are confident that we have all of the required information, we will begin work and aim to get everything completed within 7 days of your order, no matter where you’re located.
The length of time can vary from one job to another. On average a gas meter would take around 6 to 12 weeks to install, but this can vary on the availability of engineers and how long it takes to complete the quote phase.
Our ultimate aim is to keep timescales to an absolute minimum, but certain factors are beyond our control. When you contact us regarding your gas meter install, we will provide you with a more accurate timescale based on your requirements.
The cost of a new gas meter installation depends on the size of the meter required, the design of your premises and whether you’re on the national grid. By inspecting your site in detail to determine your needs, we can offer your new gas meter at the best possible price on the market.
If you’re moving into a new site you may not be aware of your gas meter’s location. In houses, they tend to be located in the kitchen, under the stairs, in the hallway or outside in a meter box or storage area. If you still can’t find it, it’s likely that other properties in the vicinity will have their meter in the same place so it’s worthwhile to ask around.
We understand the difficulty that arises when a gas meter is not in an ideal location when completing renovation works or extending your property. Crown Utilities can move your gas meter to a new location either inside or outside the property, you can discuss any specific requirements with your account manager.
As a home or business owner, you cannot move a gas meter yourself, as it’s against the law, and of course, very dangerous to undertake if you are not qualified. This can (and should) only be carried out by a licensed gas supplier.
Moving your gas meter usually involves switching off the gas source to your property. For safety reasons, we cut into the pipeline two meters away from your site and then divert it to the new position. If the inner copper pipeline is within two meters of your gas meter’s new location, you can apply for your meter to be refitted and relinked to the inner copper pipeline
We will provide a team of talented technicians to ensure you get your gas meter moved efficiently and without delay. Call us today on 0845 340 4063 to speak to one of our knowledgeable team about getting your meter moved.
It completely depends on the complexity of the job as each one is unique. The standard timescales for preparation to completion of the works are around six weeks. We aim to keep the process of preparation to labour to a minimum.
Gas meters have a four or five-digit number, showing the number of gas units you’ve used. You can work this out by subtracting your previous reading from an up-to-date reading. Your supplier converts the amount of gas units used into kilowatt hours (kWh) which is what is on your gas bill.
Each dial turns in the opposite direction to that before it, so check which way they turn.
Your meter will usually be read every 3 months by your distributor. They will sometimes take estimations of your usage instead of taking readings, however, they are required to read your meter at least once a year.
Our in-house system ensures complete efficiency when it comes to setting up new gas supplies and meter installations.
You will have one point of contact throughout the whole process with your very own Account Manager on hand to ensure the highest standard of customer care.
✓ All employees are gas safe and GIRS qualified
✓ We hold ISO14401 (Environmental Standard) and ISO9001 (Quality Management) certificates
✓ Free no obligation quote
✓ Exceptional service and delivery times
✓ Full site inspection
✓ Nationwide coverage
For a hassle-free transition, call our friendly team here at Crown Utilities today on 0845 340 4063.
We provide bespoke multi-utility design, project management and multi-utility installation service for both domestic and commercial developments.
✓ Over 70 years’ experience in the energy industry
✓ We supply gas, electricity and utilities to businesses, public sector customers and the construction industry
✓ We have full UK coverage, so if you’re in an emergency, we will be with you in an instant
✓ We deliver bespoke utility management projects to suit contractors, developers and the end user
✓ Complete infrastructure for Gas, Electricity, Water & Telecoms
✓ You will receive a dedicated account manager who is a qualified and experienced construction expert
✓ You will have complete peace of mind that all your utility requirements are covered
✓ Health & Safety procedures on hand and permanent energy supply